FAQS

  • Is it much more expensive to have your ring custom made?

    Not necessarily. Obviously compared to mass produced, offshore manufactured engagement and wedding rings – yes a bespoke, hand-made ring will be more expensive. However, comparing like for like, a custom designed ring should cost you no more than a ring in a reputable jewellers. Often bespoke jewellers will be smaller operators who don’t have to cover the high overheads of multiple outlets, employees, bills etc and so can pass on these savings to customers.

  • How much will an engagement/wedding ring cost me?

    Most rings on the website range between $2000 and $6000. However saying that we do try to work to any budget. People tend to have an idea of what they would like to spend and we can work within that frame.

  • How prepared should you be with designs/ideas?

    An idea is enough. We will devote an hour (or 2!) to sit down with you and discuss what you are looking for, provide you with sketches and give you advice as to wearability and any limitations with choice of stones/type of metal. We always encourage clients to be honest during the design process, it’s an important decision and it needs to be right. If you want a beautiful classic style, say so – or if you want a bonkers ornate sparkler – likewise. It’s not our ring, it’s yours.

  • How long does the customisation process usually take?

    The usual timescale for a bespoke engagement/wedding ring is about 8-10 weeks, once a final design has been decided upon. Those weeks include the fabrication of the ring, sourcing the stones, setting the stones and final polish. The design process varies widely from client to client. Some clients know exactly what they want and come armed with pictures to show, others have a vague idea and we will go through options and sketch up ideas until we have a working design.

  • Is ethical or recycled gold the same as normal gold?

    Yes. There is actually no such thing as ‘old’ gold – when vintage jewellery is melted down and refined to remove impurities, what is left is gold, pure and simple. The same as it was when it first came out of the ground.
    As for ethical gold, the only difference is that the miners who panned or mined for the gold receive a fair price for their efforts. The communities who rely on the gold mine/alluvial gold fields profit from the sale of the gold and recieve assistance from government and NGO’s to set up educational and social projects and the environment surrounding the mine benefits from the lack of harsh chemicals used and the strict water recycling system.

  • Can I get one of the rings from your gallery?

    All of the designs can be replicated to suit your own particular tastes. If, for example, you like one of the rings in the gallery but would prefer a diamond to an emerald, that’s no problem. As each of the rings are bespoke i.e they are made specifically for you, each ring will be unique.

  • How do I find my partner's finger size without giving the game away?

    Hmm tricky. Clients have come up with all sorts of different ways. The best way would be to squirrel away a ring that you know fits on their ring finger and either drop it into us and we can size it, or draw the circumference onto a piece of paper and measure the diameter.
    Failing that you could measure their ring finger with a piece of string whilst asleep (only advisable with a heavy sleeper..). Or recruit a friend or family member to ‘try on’ one of their rings.
    If none of the above are going to work without you blowing the surprise then we can make the ring to a standard size and then resize after the proposal if needed.

  • How should I propose?

    Romantically!

  • Can you provide a valuation?

    Yes.

  • What about insurance?

    Jewellery is often not sufficiently covered by home contents insurance. For specialised and affordable jewellery insurance, we highly recommendQReport

  • Do you offer refunds or exchange?

    Bespoke commissions – we do not offer refunds or exchange on bespoke commissions.
    Gems – may be refunded if returned within 14 days in the same condition and packaging.
    Shop jewellery – may be refunded if returned within 14 days in the same condition and packaging.

  • Can my ring be posted?

    Yes! We ship all over Australia using Express Registered post and we can also send internationally.